Ben jij de voorman of -vrouw die wij zoeken voor onze servicedesk? Word jij er gelukkig van om mensen te helpen en daar ook nog eens samen structuur in aan te brengen? Bezit jij een vorm van natuurlijk leiderschap en wil je daar meer mee doen? Zoek jij een team waarin je helemaal jezelf kunt zijn?
Dan is de functie Lead Servicedesk bij SPINO Managed Services misschien wel de perfecte uitdaging voor jou
Als Lead Servicedesk draai je in de eerste plaats mee in ons servicedeskteam. Samen ondersteunen jullie onze klanten met zeer diverse IT vragen of verstoringen. Wordt het te ingewikkeld of valt het onder beheer, dan ga je samen met je collega’s aan de slag om de uitdaging door te zetten. Maar als lead doe je meer, jij bent de spil waar de servicedesk omheen draait. De organisatie, toewijzing, controle en rapportage van de vragen behoort ook tot jouw taken. Samen zorgen we dat wij tenminste aan de verwachtingen van onze klanten voldoen, maar deze nog liever overtreffen.
– Uitvoeren 1e en 2e lijn servicedesk werkzaamheden;
– Leiderschap over het Servicedesk (ITSM) team;
– Aanspreekpunt binnen de organisatie rondom ITSM;
– Organisatie, dispatching en planning van tickets;
– Overzicht en controle gehele ITSM-proces.
– Je hebt een mbo 4 of een hbo-opleiding in de IT;
– Je hebt een positieve houding, bent sympathiek en communiceert helder;
– Je hebt natuurlijk leiderschap of je hebt jezelf daarin ontwikkeld;
– Je bent analytisch en hebt een probleemoplossend denkvermogen.
– Je hebt je sporen verdiend en kunt dit aan de hand van relevante voorbeelden toelichten;
– Je bent Microsoft gecertificeerd in M365;
– Je hebt een brede kennis van IT;
– Je bent oplossingsgericht en samenwerken zit in jouw DNA;
– Je bent vaardig in de Engels taal (C1).
– Iedereen deelt mee in onze SARs (Stock Appreciation Rights) regeling;
– Wij bieden een goed marktconform salaris, op basis van kennis en ervaring;
– Wij hebben goede secundaire arbeidsvoorwaarden;
– Je krijgt 25 vakantiedagen;
– Er is een goede pensioenregeling;
– Uiteraard krijg je de beschikking over een laptop en mobiele telefoon;
– Je krijgt zelf keuze binnen ons mobiliteitsplan;
– Wij organiseren toffe bedrijfsuitjes en werken samen aan een goede sfeer;
– Samen werken wij aan persoonlijke en professionele groei;
– Wij streven naar een prettige werkomgeving met veel ruimte voor eigen initiatief en verantwoordelijkheid;
– Er is ruimte voor hybride werken, zowel op locatie als remote
– Wij bieden uitdagend werk waar jij je talent in kwijt kunt.
Wiersedreef 10
3433 ZX Nieuwegein
Algemeen: 030 6000 600
Servicedesk: 030 6000 601
Privacybeleid
Algemene voorwaarden
KvK: 30116011
BTW nr: NL80.95.65.031.B.01
Hartelijk dank voor jouw interesse in een ICT Beheer pakket! Laat je gegevens achter en we nemen binnen 1 werkdag contact met je op.
Hartelijk dank voor jouw interesse in een ICT Beheer pakket! Laat je gegevens achter en we nemen binnen 1 werkdag contact met je op.
Hartelijk dank voor jouw interesse in een ICT Beheer pakket! Laat je gegevens achter en we nemen binnen 1 werkdag contact met je op.
Wij kunnen je hier zeker mee helpen! We nemen zo spoedig mogelijk contact met je op.
Het Fastbyte team
Maakt ICT behapbaar!
INPUT YOUR SPECIFIC NEEDS IN THE FIELDS BELOW FOR THE MOST ACCURATE INFORMATION. HOVER OVER THE QUESTION MARKS FOR MORE INFORMATION
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In order to give your clients you a correct calculation we need to get an idea of how much data you have in your clients'your systems across theiryour organization.GB
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What is the timeframe between each of your clients' your backups? E.g. every hour, once a day, once a week.?
From when disaster strikes, how long does it for your end user to notify you, for you to assess the situation, access your backups, and start the recovery process? Think of this a your reponse time.?
Storing your data locally is designed for fast data transfers, however you are at risk if there is a disaster in the office such as fire, floods or theft. Cloud data is stored off-site, such as in a Datto data center, which brings an extra level of availability albeit at a slower speed for full bare metal restores.?
Speed of cloud recovery comes down to the amount of data you are trying to recover and your download speed. Devices with slower connections will take longer to recover.Mbps
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Nearly every employee will be impacted by an IT outage and will not be able to perform their job obligations to a certain degree. We recommend including the entire staff in this field.?
Even if the business stops due to an outage and employees are not able to perform some, or all, of their duties, employee wages typically are still paid. We are assuming yours will need to be paid, and this must be included in your cost of downtime calculations.{{currencyicon}}
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All staff come with overhead costs like, gas, electric, rent, etc. Normally, this is about 50% of the average salary.{{currencyicon}}
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For most businesses, an outage will halt the ability to product and accrue revenue. We are assuming that your revenue will case during an outage, and so annual revenue helps to calculate the average cost of lost revenue during downtime.{{currencyicon}}
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It's critical to regularly test your backups. In the case that a backup isn't working, you could be looking at additional losses of {{perbackupdowntime}} per failed backup.Time between backups
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This is the time it takes for your data to actually be downloaded back to your original device based on your backup location. Local backups will be quicker, but because a local disaster could take out local backups, but it’s always vital to ensure that you have a cloud backup as well.Recovery Processing Time
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If you experience a ransomware attack, you may be able to recover quickly. If you're faced with a fire or flood, you could be offsite for days and face higher costs than what you see here. The results below are estimates for a local backup with a data transfer speed of around 500MB/sSummary
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Datto's SIRIS BCDR solutions allow you to backup as frequently as every 5 minutes. They also allow for regular testing and validation of your backups, reducing your risk even further.Time between backups
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In case of a disaster, Datto can enable you to virtualize your backups, hosted in our cloud. On average, it only takes about {{bcdrrecovery}} minutes to access the Datto portal, find your backup copy, and to virtualize it.Average Recovery Processing Time
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Downtime will always cost your business money. However, you can reduce it with a Datto business continuity/disaster recovery solution. Compared to your current solution, you could reduce your possible downtime losses by around {{ localcostsaving }} {{ cloudcostsaving }}Summary
With the information that you've provided, and using certain assumptions made based on how businesses today typically function, we have estimated your clients'your downtime losses to be {{displayhourlyRevenueCost}} per hour Calculation is made by taking Staff Salary, Overheads & Revenue and breaking that down to an hourly cost for a 40 week & 52 weeks of the year business, then multiplied by the number of staff..
With your clients'your current backup & recovery solution you could be looking at a estimated potential loss of around {{ localdowntimecost }}{{ clouddowntimecost }}Hourly Cost ({{displayhourlyRevenueCost}}) * Estimated Downtime ({{ displaylocalDowntime }}{{ displaycloudDowntime }}) due to {{ displaylocalDowntime }}{{ displaycloudDowntime }} of downtime. This is assuming that your clients'your recovery process works exactly as planned, and could be worse if you experience any further glitches. For this reason, it's critical to regularly test your clients'your recovery capabilities. If the recovery process fails, your clientsyou could be looking at additional losses of {{perbackupdowntime}} Estimated Downtime Cost per hour ({{displayhourlyRevenueCost}}) * Time between Backups ({{backuphrs}}hrs {{backupmins}}mins) per recovery attempt.
With the information that you've provided, and using certain assumptions made based on how businesses today typically function, we have estimated your clients'your downtime losses to be {{displayhourlyRevenueCost}} per hour.
With your clients'your current backup & recovery solution you could be looking at a estimated potential loss of around {{ localdowntimecost }}{{ clouddowntimecost }} due to {{ displaylocalDowntime }}{{ displaycloudDowntime }} of downtime. This is assuming that your clients'your recovery process works exactly as planned, and could be worse if you experience any further glitches. For this reason, it's critical to regularly test your clients'your recovery capabilities. If the recovery process fails, your clientsyou could be looking at additional losses of {{perbackupdowntime}} per recovery attempt.
With the information that you've provided, we have identified that your clients'your estimated downtime losses per hour would be {{displayhourlyRevenueCost}}. However, as a result of not taking data backups the impact could be much worse!
Local backups should be a key part of your data protection strategy for your clients. They allow you to recover data and restore operations quickly in the event of a primary server outage, data deletion, or a ransomware attack. However, local backup alone isn't enough. What happens if the local backup device is destroyed or inaccessible due to a fire, flood, or other disaster? That's why you need a secondary, offsite copy of backups.
Cloud backup delivers that secondary, geographically isolated copy. You might ask? Why do I need local backups at all? Well, restores from the cloud are slow. That’s why the combination of onsite backups with cloud replication has become so popular among SMBs and MSPs alike. You really need both—local for fast restores and cloud for disaster recovery.
In contrast,The first step is to talk to your IT service provider or MSP about Datto. Datto's SIRIS business continuity and disaster recovery (BCDR) solutions could reduce your clientsyour downtime to {{displayBCDRDowntime}} and thieryour overall downtime cost would fall to {{ bcdrdowntimecost }}. In the rare case that the first recovery attempt doesn't work, your costs would only increase by {{perdattobackupdowntime}}, as opposed to {{perbackupdowntime}}{{perbackupdowntime}}your businesses closing all together.
With Datto, even if you are experiencing an outage at your workplace, work doesn't have to stop. Datto Continuity can get you back to business in a little as {{bcdrrecovery}} minutes on virtual servers, which can be accessed anywhere you have working internet. Features like Ransomware Detection and Advanced Backup Verification let you rest easy knowing your backups will work in your time of need.
Hartelijk dank voor jouw interesse in een Fujitsu Thuiswerkpakket! Laat je gegevens achter en we nemen binnen 1 werkdag contact met je op.
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